Mediation

Error Codes

3.X Errors 🔗

During an ad’s lifecycle, there may be situations in which the ad may fail. In such cases, the Mediation SDK creates an error object that includes a Mediation Error Code along with a message describing the error.

Code Name Description
NoAdFound No Ad was returned to the Mediation SDK to be shown. Confirm that you are using the correct HeliumAppID and HeliumAppSignature, a correct placement value that’s already been set up in your Mediation Dashboard, and has properly integrated ad provider SDKs.
NoBid No Ad was returned to the Mediation SDK to be shown due to no qualifying bids received from valid ad sources.
NoNetwork The Mediation SDK was unable to establish an internet connection. Check your device’s connectivity and try again.
ServerError There was an internal error in the Mediation servers that prevented this call from completing successfully.
Unknown An uncategorized error has occurred.

4.0.0 Errors 🔗

Error Properties 🔗

  • Code: A numeric code that uniquely identifies this error. It’s a String that’s prefixed with CM_ and ends with a 3-digit number.
  • Message: A brief description of what has just happened.
  • Cause: A concise explanation of what has caused the issue.
  • Resolution: A concise explanation of potential next step(s) that can be taken to address the issue.

Error Categorization 🔗

Range Values Category Definition
1XX [100, 199] Initialization Error codes describing things that can go wrong during initialization.
2XX [200, 299] Prebid Error codes describing things that can go wrong during prebid.
3XX [300, 399] Load Error codes describing things that go wrong during load.
4XX [400, 499] Show Error codes desceribing things that can go wrong during show.
5XX [500, 599] Invalidate Error codes describing things that can go wrong during invalidation.
6XX [600, 699] Others When an error code does not fit any of the above categories–typically non-event specific errors.

Error Codes 🔗

Code Message Cause Resolution Error Constant
CM_100 Chartboost Mediation initialization has failed. There was an error that was not accounted for. Try again. If the problem persists, contact Chartboost Mediation Support and provide your console logs. CM_INITIALIZATION_FAILURE_UNKNOWN
CM_101 Partner initialization has failed. The initialization process started but was aborted midway prior to completion. Contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your console logs. CM_INITIALIZATION_FAILURE_ABORTED
CM_102 Partner initialization has failed. An ad blocker was detected. N/A CM_INITIALIZATION_FAILURE_AD_BLOCKER_DETECTED
CM_103 Partner initialization has failed. The adapter instance responsible to initialize this partner is no longer in memory. This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs. CM_INITIALIZATION_FAILURE_ADAPTER_NOT_FOUND
CM_104 Partner initialization has failed. Chartboost Mediation received an invalid app config payload from the ad server. If this problem persists, reach out to the Chartboost Mediation team for further assistance. If possible, always forward us a copy of Chartboost Mediation network traffic. CM_INITIALIZATION_FAILURE_INVALID_APP_CONFIG
CM_105 Partner initialization has failed. Invalid/empty credentials were supplied to initialize the partner. Ensure appropriate fields are correctly entered on the Chartboost Mediation dashboard. CM_INITIALIZATION_FAILURE_INVALID_CREDENTIALS
CM_106 Partner initialization has failed. No Internet connectivity was available. Ensure there is Internet connectivity and try again. CM_INITIALIZATION_FAILURE_NO_CONNECTIVITY
CM_107 Partner initialization has failed. The partner adapter and/or SDK might not have been properly integrated. Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build. CM_INITIALIZATION_FAILURE_PARTNER_NOT_INTEGRATED
CM_108 Partner initialization has failed. The initialization operation has taken too long to complete. This should not be a critical error. Typically the partner can continue to finish initialization in the background. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs. CM_INITIALIZATION_FAILURE_TIMEOUT
CM_109 Partner initialization was skipped. You explicitly skipped initializing the partner. N/A CM_INITIALIZATION_SKIPPED
CM_110 Partner initialization has failed. An exception was thrown during initialization. Check your console logs for more details. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs. CM_INITIALIZATION_FAILURE_EXCEPTION
CM_111 Partner initialization has failed. There is no Activity with which to initialize the partner. Ensure that the Context passed to HeliumSdk.start() is an Activity. CM_INITIALIZATION_FAILURE_ACTIVITY_NOT_FOUND
CM_112 Chartboost Mediation initialization has failed. Init request failed due to a networking error. Typically this error should resolve itself. If the error persists, contact Chartboost Mediation support and share a copy of your network traffic logs. CM_INITIALIZATION_FAILURE_NETWORKING_ERROR
CM_113 Partner initialization has failed. The partner does not support this OS version. This is an expected error and can be ignored. Devices running newer OS versions should work fine. CM_INITIALIZATION_FAILURE_OS_VERSION_NOT_SUPPORTED
CM_114 Partner initialization has failed. The initialization request failed due to a server error. If this problem persists, reach out to Chartboost Mediation Support and/or the mediation partner team for further assistance. If possible, always share a copy of your network traffic logs. CM_INITIALIZATION_FAILURE_SERVER_ERROR
CM_115 Chartboost Mediation initialization has failed. An error occurred within the Chartboost Mediation initialization sequence. This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs. CM_INITIALIZATION_FAILURE_INTERNAL_ERROR
CM_200 Partner token fetch has failed. There was an error that was not accounted for. Try again. If the problem persists, contact Chartboost Mediation Support and provide your console logs. CM_PREBID_FAILURE_UNKNOWN
CM_201 Partner token fetch has failed. The adapter instance responsible for this token fetch is no longer in memory. This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs. CM_PREBID_FAILURE_ADAPTER_NOT_FOUND
CM_202 Partner token fetch has failed. Required data is missing. This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs. CM_PREBID_FAILURE_INVALID_ARGUMENT
CM_203 Partner token fetch has failed. The partner was not able to call its bidding APIs because it was not initialized, either because you have explicitly skipped its initialization or there were issues initializing it. If this network supports bidding and you have explicitly skipped its initialization, allow it to initialize. Otherwise, try to re-initialize it. CM_PREBID_FAILURE_NOT_INITIALIZED
CM_204 Partner token fetch has failed The partner adapter and/or SDK might not have been properly integrated. Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build. CM_PREBID_FAILURE_PARTNER_NOT_INTEGRATED
CM_205 Partner token fetch has failed. The token fetch operation has taken too long to complete. Try again. Typically, this issue should resolve itself. If the issue persists, contact the mediation partner and provide a copy of your console logs. CM_PREBID_FAILURE_TIMEOUT
CM_206 Partner token fetch has failed. An exception was thrown during token fetch. Check your console logs for more details. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs. CM_PREBID_FAILURE_EXCEPTION
CM_207 Partner token fetch has failed. The partner does not support this OS version. This is an expected error and can be ignored. Devices running newer OS versions should work fine. CM_PREBID_FAILURE_OS_VERSION_NOT_SUPPORTED
CM_208 Partner token fetch has failed. Prebid request failed due to a networking error. Typically this error should resolve by itself. If the error persists, contact Chartboost Mediation Support and/or the mediation partner team and share a copy of your network traffic logs. CM_PREBID_FAILURE_NETWORKING_ERROR
CM_300 Partner ad load has failed. There was an error that was not accounted for. Try again. If the problem persists, contact Chartboost Mediation Support and provide your console logs. CM_LOAD_FAILURE_UNKNOWN
CM_301 Partner ad load has failed. The ad load process started but was aborted midway prior to completion. Contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your console logs. CM_LOAD_FAILURE_ABORTED
CM_302 Partner ad load has failed. An ad blocker was detected. N/A CM_LOAD_FAILURE_AD_BLOCKER_DETECTED
CM_303 Partner ad load has failed. The adapter instance responsible for this load operation is no longer in memory. This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs. CM_LOAD_FAILURE_ADAPTER_NOT_FOUND
CM_304 Partner ad load has failed. The auction for this ad request did not succeed. Try again. Typically, this issue should resolve itself. If the issue persists, contact Chartboost Mediation Support and provide a copy of your console logs. CM_LOAD_FAILURE_AUCTION_NO_BID
CM_305 Partner ad load has failed. The auction for this ad request has taken too long to complete. Try again. Typically, this issue should resolve itself. If the issue persists, contact Chartboost Mediation Support and provide a copy of your console logs. CM_LOAD_FAILURE_AUCTION_TIMEOUT
CM_306 Partner ad load has failed. The ad markup String is invalid. Contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your network traffic logs. CM_LOAD_FAILURE_INVALID_AD_MARKUP
CM_307 Partner ad load has failed. The ad request is malformed. Contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your network traffic logs. CM_LOAD_FAILURE_INVALID_AD_REQUEST
CM_308 Partner ad load has failed. The auction for this ad request succeeded but the bid response is corrupt. Try again. Typically, this issue should resolve itself. If the issue persists, contact Chartboost Mediation Support and provide a copy of your console logs. CM_LOAD_FAILURE_INVALID_BID_RESPONSE
CM_309 Partner ad load has failed. The Chartboost Mediation placement is invalid or empty. Ensure the Chartboost Mediation placement is properly defined on the Chartboost Mediation dashboard. CM_LOAD_FAILURE_INVALID_CHARTBOOST_MEDIATION_PLACEMENT
CM_310 Partner ad load has failed. The partner placement is invalid or empty. Ensure the partner placement is properly defined on the Chartboost Mediation dashboard. CM_LOAD_FAILURE_INVALID_PARTNER_PLACEMENT
CM_311 Partner ad load has failed. A placement for a different ad format was used in the ad request for the current ad format. Ensure you are using the correct placement for the correct ad format. CM_LOAD_FAILURE_MISMATCHED_AD_FORMAT
CM_312 Partner ad load has failed. No Internet connectivity was available. Ensure there is Internet connectivity and try again. CM_LOAD_FAILURE_NO_CONNECTIVITY
CM_313 Partner ad load has failed. There is no ad inventory at this time. Try again but be mindful of CM_LOAD_FAILURE_RATE_LIMITED. CM_LOAD_FAILURE_NO_FILL
CM_314 Partner ad load has failed. The partner was not able to call its load APIs because it was not initialized, either because you have explicitly skipped its initialization or there were issues initializing it. If you would like to load and show ads from this partner, allow it to initialize or try to re-initialize it. CM_LOAD_FAILURE_PARTNER_NOT_INITIALIZED
CM_315 Partner ad load has failed. The ad request might have succeeded but there was not enough storage to store the ad. Therefore this is treated as a failure. N/A CM_LOAD_FAILURE_OUT_OF_STORAGE
CM_316 Partner ad load has failed. The partner adapter and/or SDK might not have been properly integrated. Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build. CM_LOAD_FAILURE_PARTNER_NOT_INTEGRATED
CM_317 Partner ad load has failed. Too many ad requests have been made over a short amount of time. Avoid continually making ad requests in a short amount of time. You may implement an exponential backoff strategy to help mitigate this issue. CM_LOAD_FAILURE_RATE_LIMITED
CM_318 Partner ad load has failed. An ad is already showing. You can only load another ad once the current ad is done showing. CM_LOAD_FAILURE_SHOW_IN_PROGRESS
CM_319 Partner ad load has failed. The ad request operation has taken too long to complete. If this issue persists, contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your console logs. CM_LOAD_FAILURE_TIMEOUT
CM_320 Partner ad load has failed. The partner does not support that ad format. Try again with a different ad format. If the ad format you are requesting is supported by the partner, contact Chartboost Mediation Support and provide a copy of your console logs. CM_LOAD_FAILURE_UNSUPPORTED_AD_FORMAT
CM_321 Partner ad load has failed. One or more privacy settings have been opted in. N/A CM_LOAD_FAILURE_PRIVACY_OPT_IN
CM_322 Partner ad load has failed. One or more privacy settings have been opted out. N/A CM_LOAD_FAILURE_PRIVACY_OPT_OUT
CM_323 Partner ad load has failed. The partner SDK instance is null. Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build. CM_LOAD_FAILURE_PARTNER_INSTANCE_NOT_FOUND
CM_324 Partner ad load has failed. The partner returned an ad with different ad parameters than the one requested. This is typically caused by a partner SDK bug. Contact the mediation partner and provide a copy of your console logs. CM_LOAD_FAILURE_MISMATCHED_AD_PARAMS
CM_325 Partner ad load has failed. The supplied banner size is invalid. Ensure the requested banner size is valid. CM_LOAD_FAILURE_INVALID_BANNER_SIZE
CM_326 Partner ad load has failed. An exception was thrown during ad load. Check your console logs for more details. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs. CM_LOAD_FAILURE_EXCEPTION
CM_327 Partner ad load has failed An ad is already loading. Wait until the current ad load is done before loading another ad. CM_LOAD_FAILURE_LOAD_IN_PROGRESS
CM_328 Partner ad load has failed. (Android) There is no View Controller to load the ad in. Ensure that the Context passed to HeliumSdk.start() is an Activity. (Android) CM_LOAD_FAILURE_ACTIVITY_NOT_FOUND (Android)
CM_328 Partner ad load has failed. (iOS) There is no View Controller to load the ad in. Ensure that a view controller is provided during the load. (iOS) CM_LOAD_FAILURE_VIEW_CONTROLLER_NOT_FOUND (iOS)
CM_329 Partner ad load has failed. The partner returns an ad with no inline view to show. This is typically caused by a partner adapter bug. Contact the mediation partner and provide a copy of your console logs. CM_LOAD_FAILURE_NO_INLINE_VIEW
CM_330 Partner ad load has failed. Ad request failed due to a networking error. Typically this error should resolve itself. If the error persists, contact Chartboost Mediation support and share a copy of your network traffic logs. CM_LOAD_FAILURE_NETWORKING_ERROR
CM_331 Partner ad load has failed. The Chartboost Mediation SDK was not initialized. Ensure the Chartboost Mediation SDK is initialized before loading ads. CM_LOAD_FAILURE_CHARTBOOST_MEDIATION_NOT_INITIALIZED
CM_332 Partner ad load has failed. The partner does not support this OS version. This is an expected error and can be ignored. Devices running newer OS versions should work fine. CM_LOAD_FAILURE_OS_VERSION_NOT_SUPPORTED
CM_333 Partner ad load has failed. The load request failed due to a server error. If this problem persists, reach out to Chartboost Mediation Support and/or the mediation partner team for further assistance. If possible, always share a copy of your network traffic logs. CM_LOAD_FAILURE_SERVER_ERROR
CM_334 Partner ad load has failed. Invalid/empty credentials were supplied to load the ad. Ensure appropriate fields are correctly entered on the partner dashboard. CM_LOAD_FAILURE_INVALID_CREDENTIALS
CM_335 All waterfall entries have been exhausted. No ad fill. All waterfall entries have resulted in an error or no fill. Try again. If the problem persists, verify Partner settings in the Chartboost Mediation dashboard. CM_LOAD_FAILURE_WATERFALL_EXHAUSTED_NO_FILL
CM_400 Partner ad show has failed. There was an error that was not accounted for. Try again. If the problem persists, contact Chartboost Mediation Support and provide your console logs. CM_SHOW_FAILURE_UNKNOWN
CM_401 Partner ad show has failed. (Android) There is no View Controller to show the ad in. Ensure that the Context passed to HeliumSdk.start() is an Activity. (Android) CM_SHOW_FAILURE_ACTIVITY_NOT_FOUND (Android)
CM_401 Partner ad show has failed. (iOS) There is no View Controller to show the ad in. Ensure that a view controller is provided during the show. (iOS) CM_SHOW_FAILURE_VIEW_CONTROLLER_NOT_FOUND (iOS)
CM_402 Partner ad show has failed. An ad blocker was detected. N/A CM_SHOW_FAILURE_AD_BLOCKER_DETECTED
CM_403 Partner ad show has failed. An ad that might have been cached is no longer available to show. Try loading another ad but be mindful of CM_LOAD_FAILURE_RATE_LIMITED. CM_SHOW_FAILURE_AD_NOT_FOUND
CM_404 Partner ad show has failed. The ad was expired by the partner SDK after a set time window. Try loading another ad but be mindful of CM_LOAD_FAILURE_RATE_LIMITED. CM_SHOW_FAILURE_AD_EXPIRED
CM_405 Partner ad show has failed. There is no ad ready to show. Try loading another ad and ensure it is ready before it’s shown. CM_SHOW_FAILURE_AD_NOT_READY
CM_406 Partner ad show has failed. The adapter instance responsible for this show operation is no longer in memory. This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs. CM_SHOW_FAILURE_ADAPTER_NOT_FOUND
CM_407 Partner ad show has failed. The Chartboost Mediation placement is invalid or empty. Ensure the Chartboost Mediation placement is properly defined on the Chartboost Mediation dashboard. CM_SHOW_FAILURE_INVALID_CHARTBOOST_MEDIATION_PLACEMENT
CM_408 Partner ad show has failed. The partner placement is invalid or empty. Ensure the partner placement is properly defined on the Chartboost Mediation dashboard. CM_SHOW_FAILURE_INVALID_PARTNER_PLACEMENT
CM_409 Partner ad show has failed. The media associated with this ad is corrupt and cannot be rendered. Try loading another ad. If this problem persists, contact the mediation partner and provide a copy of your console and network traffic logs. CM_SHOW_FAILURE_MEDIA_BROKEN
CM_410 Partner ad show has failed. No Internet connectivity was available. Ensure there is Internet connectivity and try again. CM_SHOW_FAILURE_NO_CONNECTIVITY
CM_411 Partner ad show has failed. There is no ad inventory at this time. Try loading another ad but be mindful of CM_LOAD_FAILURE_RATE_LIMITED. CM_SHOW_FAILURE_NO_FILL
CM_412 Partner ad show has failed. The partner was not able to call its show APIs because it was not initialized, either because you have explicitly skipped its initialization or there were issues initializing it. If you would like to load and show ads from this partner, allow it to initialize or try to re-initialize it. CM_SHOW_FAILURE_NOT_INITIALIZED
CM_413 Partner ad show has failed. The partner adapter and/or SDK might not have been properly integrated. Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build. CM_SHOW_FAILURE_PARTNER_NOT_INTEGRATED
CM_414 Partner ad show has failed. An ad is already showing. You cannot show multiple fullscreen ads simultaneously. Wait until the current ad is done showing before showing another ad. CM_SHOW_FAILURE_SHOW_IN_PROGRESS
CM_415 Partner ad show has failed. The show operation has taken too long to complete. If this issue persists, contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your console logs. CM_SHOW_FAILURE_TIMEOUT
CM_416 Partner ad show has failed. There was an error with the video player. Contact Chartboost Mediation Support or the mediation partner and provide details of your integration. CM_SHOW_FAILURE_VIDEO_PLAYER_ERROR
CM_417 Partner ad show has failed. One or more privacy settings have been opted in. N/A CM_SHOW_FAILURE_PRIVACY_OPT_IN
CM_418 Partner ad show has failed. One or more privacy settings have been opted out. N/A CM_SHOW_FAILURE_PRIVACY_OPT_OUT
CM_419 Partner ad show has failed. A resource was found but it doesn’t match the ad type to be shown. This is an internal error. Typically, it should resolve itself. If this issue persists, contact Chartboost Mediation Support and provide a copy of your console logs. CM_SHOW_FAILURE_WRONG_RESOURCE_TYPE
CM_420 Partner ad show has failed. The ad format is not supported by the partner SDK. Try again with a different ad format. If the ad format you are requesting is supported by the partner, contact Chartboost Mediation Support and provide a copy of your console logs. CM_SHOW_FAILURE_UNSUPPORTED_AD_FORMAT
CM_421 Partner ad show has failed An exception was thrown during ad show. Check your console logs for more details. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs. CM_SHOW_FAILURE_EXCEPTION
CM_422 Partner ad show has failed The ad size is not supported by the partner SDK. If this issue persists, contact the mediation partner and provide a copy of your console logs. CM_SHOW_FAILURE_UNSUPPORTED_AD_SIZE
CM_423 Partner ad show has failed. The supplied banner size is invalid. Ensure the requested banner size is valid. CM_SHOW_FAILURE_INVALID_BANNER_SIZECM_423
CM_500 Partner ad invalidation has failed. There was an error that was not accounted for. Try again. If the problem persists, contact Chartboost Mediation Support and provide your console logs. CM_INVALIDATE_FAILURE_UNKNOWN
CM_501 Partner ad invalidation has failed. There is no ad to invalidate. N/A CM_INVALIDATE_FAILURE_AD_NOT_FOUND
CM_502 Partner ad invalidation has failed. The adapter instance responsible for this show operation is no longer in memory. This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs. CM_INVALIDATE_FAILURE_ADAPTER_NOT_FOUND
CM_503 Partner ad invalidation has failed. The partner was not able to call its invalidate APIs because it was not initialized, either because you have explicitly skipped its initialization or there were issues initializing it. If this network supports ad invalidation and you have explicitly skipped its initialization, allow it to initialize. Otherwise, try to re-initialize it. CM_INVALIDATE_FAILURE_NOT_INITIALIZED
CM_504 Partner ad invalidation has failed. The partner adapter and/or SDK might not have been properly integrated. Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build. CM_INVALIDATE_FAILURE_PARTNER_NOT_INTEGRATED
CM_505 Partner ad invalidation has failed. The invalidate operation has taken too long to complete. If this issue persists, contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your console logs. CM_INVALIDATE_FAILURE_TIMEOUT
CM_506 Partner ad invalidation has failed. A resource was found but it doesn’t match the ad type to be invalidated. This is an internal error. Typically, it should resolve itself. If this issue persists, contact Chartboost Mediation Support and provide a copy of your console logs. CM_INVALIDATE_FAILURE_WRONG_RESOURCE_TYPE
CM_507 Partner ad invalidation has failed. An exception was thrown during ad invalidation. Check your console logs for more details. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs. CM_INVALIDATE_FAILURE_EXCEPTION
CM_600 An unknown error has occurred. It is unclear if it originates from Chartboost Mediation or mediation partner(s). There is no known cause. No information is available about this error. CM_UNKNOWN_ERROR
CM_601 The partner has returned an error. Unknown. The Chartboost Mediation SDK does not have insights into this type of error. Contact the mediation partner and provide details of your integration. CM_PARTNER_ERROR
CM_602 An internal error has occurred Unknown. This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs. CM_INTERNAL_ERROR
CM_603 No Internet connectivity was available. Unknown. Ensure there is Internet connectivity and try again. CM_NO_CONNECTIVITY
CM_604 An ad server issue has occurred. Unknown. This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs. CM_AD_SERVER_ERROR
CM_605 Invalid/empty arguments were passed to the function call, which caused the function to terminate prematurely. Unknown. Depending on when this error occurs, it could be due to an issue in Chartboost Mediation or mediation partner(s) or your integration. Contact Chartboost Mediation Support and provide a copy of your console logs. CM_INVALID_ARGUMENTS

Last modified November 27, 2023