Resetting Device Identifiers

Trouble seeing a cross-promotion campaign? This usually happens when you’re trying to cross-promote apps that have already been installed on your device. Chartboost knows not to show ads for these apps.

To fix this, reset your device advertising identifiers. Here’s how:

iOS 🔗

  1. Go into your device’s Settings.
  2. Select Privacy.
  3. Select Advertising.
  4. Select Reset Advertising Identifier.

Android 🔗

  • Go into your device’s Google Settings.
  • Select Ads.
  • Select Reset advertising ID.
  • Select OK.

Still not working? Let us know!